How can I wash the critters?

Keep it simple. Cold water, gentle soap and gentle cycle. (we recommend putting your critter  in a lingerie bag or pillow case) this prevents the washing machine agitator from beating up the poor little guy. Line dry or dry flat.

What are they stuffed with?

We use poly-fill. This is made from recycled plastic bottles. This creates the softest snuggle buddy. Helping us reach sustainability and tackle the plastic problem while creating eco-friendly products. Washable fill that's good for you and the environment.

Where are they made? 

They are individually handmade in my studio in Santa Fe, New Mexico. I create all products by hand at this time.

Are they safe for babies?

The critters are suitable for all ages. We do recommend that Cheddar the Cat and Cheeks the Monkey are given to children over 3 years old (as children that are teething like to gnaw on anything) due to these two animals having tails that could present a problem for children under 3 years old. We don't use buttons or plastic for eyes or anybody part. All features are made from soft materials and sewn.

How do you ship the critters? 

I make all critters by hand and that takes about one week. I ship on Monday, Wed and Friday. Once it leaves the studio our shipping can take 7 to 10 days for domestic orders.  Exceptions to Hawaii. 

For domestic orders under $120.00 we offer $ 7-10.00 for ground shipping (7 to 10 days). For Priority Shipping $12.00 (2-3 days). Orders over $120.00 free shipping! We base the shipping on dollar amount and use reduce rate shipping.

Due to Covid-19, USPS and other carriers are experiencing delays that may affect your order. Once the package leaves my studio in Santa Fe we do not have control over the shipping timeline. I do my best to get the packages shipped in a timely manner. Before placing your order please ensure all products and shipping details are correct to prevent further delays. Thank You for your understanding and patience during this time.

Do you take custom orders?

We do not take custom orders. As, we grow we plan to expand our services.  For questions please email margee@reimaginaryfriends.com. 

Interested in becoming a Fan?

You ask how? We have several options so let's start with the basics.

Basic Fan Member (we like to call you Family). Okay, first you love our products!  Secondly, you spend $250.00 per year on Reimaginary Friends products. You express the love on our Facebook page and Instagram. After your initial purchase(s) that amount to $250.00.  You receive free shipping on all orders for that year after initial purchase.

Fan Member who is very social and loves to shop?  It's like the Basic Fan Member with some added incentives. You spend $250 per year. Post on our Instagram and Facebook Pages.  Refer 3 new paying customers who purchase over $50. For each group of 3 new customers that purchased over $50 you receive 10% off additional purchases after the $250 initial spend. So now you have free shipping and discounts!

If you like this and want to up your game, why not become a Brand Ambassador?

Our Brand Ambassadors would run giveaways (approximately 4 per year). We will design a giveaway Landing page, you provide the enthusiasm and hype!  You love social media and post daily on Instagram and Facebook with your creative posts of Reimaginary Friends. We supply you with some pics and you can get creative with pics yourself! An Ambassador receives a sample critter each promo. You get to have the fun creating enthusiastic posts and increase our followers! You can choose from a paid position to a perk position or a perk and pay position. 

If interested in this position please email me: margee@reimaginaryfriends.com and we will discuss this opportunity!